Responsible Gaming
Introduction
At True Fortune Casino, we believe that gambling should be enjoyed as entertainment only, not as a way to earn money or solve financial problems. We are committed to promoting responsible gaming practices and supporting our players in maintaining a healthy relationship with online casino games.
Remember: gambling always carries risk. Only gamble with money you can afford to lose, and never chase your losses.
Age Verification
We are legally required to ensure that all players are of legal age. In the United Kingdom, you must be 18 years of age or older to play at our casino.
By accessing True Fortune Casino, you confirm that you are aged 18 or over and meet all legal requirements in your jurisdiction.
Warning Signs of Problem Gambling
If you recognise any of the following signs in yourself or someone else, it may indicate problem gambling:
- Gambling more frequently or with larger amounts than intended
- Chasing losses by gambling more to recover money lost
- Hiding gambling activity or lying about the time and money spent
- Neglecting family, work, education, or other responsibilities due to gambling
- Borrowing money or using credit to fund gambling
- Experiencing mood swings, anxiety, or irritability when unable to gamble
- Feeling unable to stop or control gambling habits
- Using gambling as an escape from problems or negative emotions
- Failed attempts to cut back or quit gambling
- Jeopardising relationships or financial security because of gambling
Self-Help Tools
True Fortune Casino provides a range of tools to help you maintain control of your gaming:
- Deposit Limits: Set a maximum amount you can deposit within a specified period (daily, weekly, or monthly)
- Loss Limits: Set a maximum amount you're willing to lose during a gaming session
- Reality Checks: Receive periodic reminders of how long you've been playing and how much you've wagered
- Session Time Limits: Set automatic session timeouts to prevent extended play
- Self-Exclusion: Temporarily or permanently exclude yourself from accessing your account
- Account Closure: Close your account for any reason
To access these tools, log into your account or contact our customer support team for assistance.
Support Organisations
If you or someone you know is struggling with problem gambling, help is available. Below are organisations that provide free, confidential support:
United Kingdom
- GamCare – Free support and counselling service
Website: www.gamcare.org.uk
Phone: 0808 8020 133 (free and confidential) - GamStop – National Self-Exclusion Scheme
Website: www.gamstop.co.uk
Self-exclude from all UK-licensed online gambling operators at once - National Problem Gambling Clinic – NHS-funded specialist treatment
Available through your GP
International Support
- Australia: Gambling Help Online – www.gamblinghelponline.org.au
- Canada: Responsible Gambling Council – www.responsiblegambling.org
- United States: National Council on Problem Gambling – www.ncpgambling.org or call 1-800-522-4700
- Germany: Bundeszentrale für gesundheitliche Aufklärung (BZgA) – www.bzga.de
Our Commitment
True Fortune Casino is committed to operating responsibly and ethically. We:
- Verify player age and identity before allowing access
- Provide clear information about the odds of our games
- Offer transparent terms and conditions
- Support organisations that help problem gamblers
- Refuse to target vulnerable individuals
- Comply with all UK Gambling Commission regulations
Take Action Today
If you suspect you or someone you know has a gambling problem, please seek help immediately. The organisations listed above are free, confidential, and available to support you.
Your wellbeing is our priority. Gambling should be fun – if it's no longer fun, it's time to get help.